Booking
Do I need to download an app?
No. You can book on this website with your mobile number and a one-time verification code. The mobile app offers the same features with notifications.
How soon can my waste be collected?
Choose “pickup now” and we look for an available collector near you straight away, or pick a scheduled slot that suits you. Availability depends on your area and collectors nearby.
How do I know if you cover my area?
Use “Check your area” or enter your address when booking. We only accept bookings inside active service areas.
Can I change or cancel a booking?
You can cancel before pickup from your booking. To change items or time, cancel and book again. Refund eligibility is shown when you cancel.
What if I have more bags than I booked?
Your collector records the actual quantity and proposes a new price. It only applies if you accept; if you decline, only the booked quantity is collected.
Payment
How is the price calculated?
From approved prices for your service area: a price for the first bag of each size, a price for each additional bag, plus any pickup-now surcharge, minimum charge and tax. Everything is shown before you confirm.
Which payment methods can I use?
Methods enabled for your booking are shown at checkout and may include FPX online banking, cards, e-wallets, DuitNow QR, bank transfer and, for eligible bookings, cash on collection.
Why is my bank transfer still pending?
Bank transfers and manual QR payments are checked by our team against your uploaded receipt before a collector is dispatched.
Will I get a receipt or invoice?
Yes. A numbered receipt is issued when payment is confirmed and an invoice after collection. Download both from your booking.
Collection and safety
Who will collect my waste?
A collector whose identity, driving licence and vehicle documents have been verified by our team. You see their name and vehicle once they accept.
What is the pickup code for?
It confirms the right collector collected from you. Share it only in person when your bags are handed over — never by phone or message.
Where does my waste go?
To an approved collection point in your area. The point’s operator confirms each delivery before the booking is completed.
Account and privacy
What do collectors see about me?
Before accepting, only the general area and waste details. Once assigned, they see your first name, address and instructions, with access to your phone number for active collection contact.
How do I change my mobile number?
Contact support for help changing your registered mobile number. Your current number is used for sign-in verification.
How do I delete my account?
Request deletion from your profile. We remove or anonymise your personal data, keeping only records we are required to retain by law.
What are WastIQ Points?
Points you earn on completed collections and through referrals. Redeem them at checkout for a discount, within the limit shown.
Contact us
Our team will review your enquiry and respond using the contact details you provide.